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FAQ
Frequently asked questions & tips

The most common guest questions — with honest answers. If something is missing, drop us a line on WhatsApp.

FAQ

We are reachable any time and happy to help.

👋 Nicole & Thomas — your hosts at Beletage Luxury Apartments Graz

All 8 apartments (raised ground floor to 3rd floor) feature:

  • ⭐ Fully equipped kitchen (cooktop, oven, microwave, dishwasher, fridge, Nespresso, kettle, dishes & cutlery) including dining area · air cooler (no A/C)
  • ⭐ Living room with pull-out couch (except apartment 2)
  • ⭐ Bedroom with king-size bed, plus a second bedroom with king-size bed in apartments 1, 3, 5, 7
  • ⭐ Bathroom with shower
  • ⭐ Free high-speed Wi-Fi (network: BELETAGE-GUEST)
  • ⭐ 50″ Smart-TV in every bedroom and the living room
  • ⭐ Large balcony
  • ⭐ RITUALS bath products
  • ⭐ Bed linen & towels included · final cleaning: €29 for direct bookings (added on top)

No automatic mid-stay cleaning is included during your stay.

On request we are happy to add it — just message us on WhatsApp 💬.

In the basement:

  • 🥤 Drinks microshop with chilled drinks — 24/7 available (not included in the price, payment on site)
  • 🎯 Game room with air hockey and darts
  • 🧺 Laundry room with washer and dryer (for long-stay guests)
  • 🚮 Convenient waste room

🌿 Courtyard garden — to relax and play:

  • 🌳 Large garden area
  • ⚽ Football goal on the lawn
  • 🎾 Speed tennis
  • 🏎️ Go-karts for kids
  • 🏖️ Sandbox
  • 🏓 Table-tennis table
  • 🪑 Garden furniture for cosy gatherings

The house is a historic old building, so access is not yet fully barrier-free:

  • ♿ There are about 10 steps up to the raised ground floor; in addition there is an entrance ramp, but it is fairly steep and not wheelchair-accessible
  • 🛗 The existing lift is too small for a standard wheelchair

✨ If you have limited mobility, please contact us in advance — we are happy to advise you on accessibility.

No, we do not offer dining or vending machines. Plenty of cafés, bakeries and restaurants are nearby 🍽️

Our restaurant picks in Graz:

Caylend our favourite

Creative fish & meat cuisine

📍 Stigergasse 1, 8020 Graz · 📞 +43 316 711 515 · 🌐 caylend.at

Steak Boutique

Our favourite steakhouse

📍 Bindergasse 1, 8010 Graz · 🌐 steak-boutique.at

Pizzorante Salomoni around the corner

One of the best Italians in town

📍 Brockmanngasse 49, 8010 Graz

Martin Auer

Breakfast & bakery recommendation

📍 Dietrichsteinplatz 13, 8010 Graz · 🌐 martinauer.at

Schlossberg Restaurant with view

View over all of Graz

📍 Am Schlossberg 7, 8010 Graz · 🌐 schlossberggraz.at

Restaurant Posthorn

Traditional Austrian cuisine

📍 Brockmanngasse 92, 8010 Graz · 🌐 posthorn-graz.at

Gösser Bräu

Styrian home-style cooking in central Graz

📍 Neutorgasse 48, 8010 Graz · 🌐 goesserbraeu-graz.at

Ginko vegan

Best vegan restaurant in Graz

📍 Grazbachgasse 33, 8010 Graz · 🌐 restaurant-ginko.at

Sushi Vero Graz

Authentic Sushi & Asian Fusion

📍 Sackstraße 7–13, 8010 Graz · 🌐 verosushi.at

Pizzaiolo

Original Naples-style pizza

📍 Dietrichsteinplatz 7, 8010 Graz · 🌐 pizzaiolo.at

El Gaucho premium

Steak & grill at the highest level (in Landhaus)

📍 Landhausgasse 1, 8010 Graz · 🌐 elgaucho.at

El Pescador

Mediterranean-Asian fish cuisine

📍 Landhausgasse 6, 8010 Graz · 🌐 elpescador.at

Der Steirer

Styrian tapas & regional cuisine

📍 Belgiergasse 1, 8020 Graz · 🌐 der-steirer.at

Restaurant Artis ★ Michelin

Modern-creative aroma cuisine, Michelin-starred

📍 Schmiedgasse 18–20, 8010 Graz · 🌐 restaurant-artis.at

🥕 Kaiser-Josef-Markt

The oldest and best-known farmers market in Graz — fresh regional produce.

📍 Kaiser-Josef-Platz, 8010 Graz · 🕘 Mon–Sat approx. 06:00–13:00

🍅 Lendplatz-Markt

Authentic farmers market with regional produce, food stalls and a cosy atmosphere.

📍 Lendplatz, 8020 Graz · 🕘 Mon–Sat approx. 06:00–13:00

Directly via our website with best-price guarantee:

👉 www.beletage-apartments.at

Alternatively by email or WhatsApp — see contact question above.

Payment is made during the online check-in via:

  • 💳 Credit card (Visa, Mastercard, Amex)
  • 🌐 Online payment system (e.g. PayPal)
  • 🏦 Bank transfer

📩 No later than 2 days before your arrival you receive the online check-in link: checkin.beletage.apartments

There you can:

  • 📝 enter your data
  • 💳 complete payment
  • ✨ optionally book extras

After completing the online check-in, your personal access code is automatically activated. With it you open the building entrance and apartment without any key handover.

🕒 Check-in is possible from 3 pm — often earlier on request.

🚗 Right in front of the house:

Public on-street parking in a short-stay zone (max. 3 hours during paid times) — perfect for unloading luggage.

🆓 Free parking: daily 8 pm–9 am · from Saturday 1 pm · all day on Sundays/holidays

🅿️ Underground parking for longer stays:

Private space at €10 per night (check-in to check-out), about 100 m away at the SPAR market:

📍 Steyrergasse 91, 8010 Graz

📌 Backup if full:

Public underground garage at Klosterwiesgasse 103 — max. €8.50 per 24 h.